Trust & Safety
Your security and trust are our top priorities. Learn about our comprehensive security measures, compliance standards, and protection mechanisms that keep your business and data safe.
Security at ForKobo
We employ industry-leading security measures to protect your data, transactions, and business operations.
Data Encryption
All data is encrypted using AES-256 encryption both in transit and at rest. Your sensitive information is protected with military-grade security standards.
- End-to-end encryption for all communications
- Encrypted database storage
- Secure key management
- Regular security audits
Infrastructure Security
Our infrastructure is built on enterprise-grade cloud platforms with multiple layers of security controls and monitoring.
- Multi-factor authentication (MFA)
- Intrusion detection systems
- DDoS protection
- Regular penetration testing
Fraud Prevention
Advanced machine learning algorithms and real-time monitoring detect and prevent fraudulent activities before they impact your business.
- Real-time transaction monitoring
- Behavioral analysis
- Risk scoring algorithms
- Automated fraud detection
Access Controls
Strict access controls ensure that only authorized personnel can access your data, with comprehensive audit trails for all activities.
- Role-based access control
- Principle of least privilege
- Regular access reviews
- Comprehensive audit logs
Compliance & Certifications
We maintain the highest standards of compliance and hold industry-recognized certifications.
SOC 2 Type II
Independently audited security, availability, and confidentiality controls ensuring enterprise-grade security standards.
GDPR Compliant
Full compliance with European General Data Protection Regulation, protecting user privacy and data rights.
CCPA Compliant
California Consumer Privacy Act compliance ensuring transparent data collection and user control over personal information.
PCI DSS Level 1
Highest level of payment card industry security standards for processing, storing, and transmitting card data.
Financial Regulations
Compliance with international financial regulations including AML/KYC requirements and anti-money laundering policies.
ISO 27001
International standard for information security management systems ensuring systematic approach to security.
User Protection & Safety
We implement multiple layers of protection to ensure your business and customers are safe.
🛡️ Account Security
Two-Factor Authentication
Mandatory 2FA for all merchant accounts with SMS, email, and authenticator app support.
Strong Password Requirements
Enforced password complexity with regular rotation requirements and breach monitoring.
Device Management
Device registration and monitoring with suspicious activity alerts and remote logout capabilities.
💳 Payment Protection
Fraud Detection
Real-time fraud scoring and automated detection of suspicious payment patterns and transactions.
Transaction Monitoring
24/7 monitoring of all transactions with immediate alerts for unusual activity or high-risk payments.
Chargeback Protection
Comprehensive chargeback management and dispute resolution support to protect your revenue.
🏪 Store Security
Secure Hosting
Enterprise-grade hosting infrastructure with automatic backups and disaster recovery capabilities.
DDoS Protection
Advanced DDoS mitigation to keep your store online and accessible during attacks.
SSL Certificates
Free SSL certificates for all stores with automatic renewal and HSTS implementation.
Data Privacy & Protection
We are committed to protecting your privacy and ensuring transparent data practices.
Data Minimization
We only collect data that is necessary for providing our services and improving your experience.
- Minimal data collection
- Purpose limitation
- Data retention policies
- Regular data audits
User Rights
You have full control over your personal data with comprehensive rights and easy access.
- Right to access
- Right to rectification
- Right to erasure
- Right to data portability
Global Compliance
We comply with international privacy laws and regulations across all jurisdictions.
- GDPR compliance
- CCPA compliance
- PIPEDA compliance
- Local privacy laws
Data Security
Your data is protected with industry-leading security measures and encryption.
- End-to-end encryption
- Secure data centers
- Access controls
- Regular security audits
Incident Response & Reporting
We have comprehensive procedures for handling security incidents and providing timely support.
Our Response Process
Detection
Automated monitoring systems detect potential security incidents in real-time.
Assessment
Security team assesses the incident severity and potential impact on users.
Containment
Immediate containment measures are implemented to prevent further damage.
Investigation
Thorough investigation to understand the root cause and extent of the incident.
Recovery
System recovery and restoration of normal operations with enhanced security.
Communication
Transparent communication with affected users and stakeholders.
Report Security Issues
Security Best Practices
Help us keep your account secure by following these recommended security practices.
🔐 Account Security
- Use a strong, unique password for your ForKobo account
- Enable two-factor authentication (2FA) immediately
- Never share your login credentials with anyone
- Log out from shared or public computers
- Regularly review your account activity
💳 Payment Security
- Verify payment methods before adding them
- Monitor your transaction history regularly
- Use secure payment methods when possible
- Report suspicious transactions immediately
- Keep your payment information updated
🏪 Store Security
- Keep your store software updated
- Use strong passwords for all admin accounts
- Regularly backup your store data
- Monitor customer accounts for suspicious activity
- Implement proper access controls
📱 Device Security
- Keep your devices updated with latest security patches
- Use antivirus software on all devices
- Avoid accessing ForKobo on public Wi-Fi
- Use a VPN when connecting from public networks
- Enable device lock screens and biometric authentication
Security Support & Contact
Our security team is available 24/7 to help with any security concerns or questions.
Email Support
For non-urgent security questions and general inquiries.
Emergency Hotline
For critical security incidents requiring immediate attention.